Terms

Effective date:
[01 January 2024]

Account Terms        Website Terms        Smart Chat Disclaimer

◼︎ Account Terms

Payment should be made by 31st of following month after invoice please. Any claim for credit must be made within 14 days of receiving your statement and must follow additional guidelines provided with the case and listed in our Warranty section. The Tooth Lab reserves the right to have the final say on all matters of credit.

1. Quality is our priority. We will contact you immediately with any impression issues. This could have a direct effect on your delivery time. Our Priority model pouring service can help you in this way. Indicate on the prescription form if this is required.

2. A surcharge will be applied to any statement not paid on time and further work must be paid for before delivery. A $60.00 minimum will be charged on all returned cheques.

3. We will notify all regular customers in advance of any product price change by email, however alloy prices will fluctuate to reflect normal market values. Precious alloys will be charged at standard market rates. 

4. We do not give cash refunds for prosthesis once made.

5. The Tooth Lab comply with MHRA/TGA regulations and provide only CE marked products.

6. Our 2 year guarantee – Crown & bridge work completed by The Tooth Lab will be warranted for replacement for a 2 year period from the date of invoicing. Proof of purchase will be required as well as the remaining crown structure for analysis. When the Laboratory has notified the client of a potential problem and is given authority to proceed, then the re-manufacture is not covered under this limited warranty. All ceramic prostheses are guaranteed for one year.

7. The client is responsible for any additional costs or charges incurred through changing prescriptions or delivery dates after the work has been accepted.

8. All items supplied remain the property of The Tooth Lab until payment is received.

9. Appliances are constructed to the prescription and the laboratory is not responsible for its suitability in the oral environment.

10. By fitting the appliance, the client accepts that the product complies to the client’s prescription. By sending us work clients are accepting these terms and conditions.

11. The Tooth Lab oversees the fabrication of products. Our service includes:
Ensuring products comply with MHRA/TGA regulations

◼︎ Website Terms

Please read these Terms and Conditions carefully before using our website [https://thetoothlab.com.au]. These terms and conditions govern your access to and use of our website and the services provided through it. By accessing or using our website, you agree to comply with these terms and conditions. If you do not agree with any part of these terms, you may not use our website.

1. Description of Service
Our website offers a service that converts text files into realistic AI voices. By using this service, you understand and agree that the quality and accuracy of the generated voices may vary based on the input text and other factors.

2. User Responsibilities

2.1 Ownership: By using our service, you affirm that you have obtained all necessary licenses, rights, consents, and permissions to use and submit the content.

2.2 Indemnification: You agree to indemnify and hold us harmless from any claims, damages, losses, liabilities, costs, or expenses (including reasonable attorneys' fees) arising out of or related to your use of our service, including any claims alleging that the content you submit infringes upon or violates the rights of a third party.

3. Intellectual Property Rights

3.1 Our Website: All intellectual property rights, including but not limited to copyrights, trademarks, and trade secrets, in and to our website and its content, are owned by or licensed to us. You agree not to reproduce, distribute, modify, or create derivative works of our website or its content without our prior written consent.

3.2 User Content: You represent and warrant that you have the necessary rights to the content you submit for conversion. We do not claim ownership over the content you submit, and any intellectual property rights in the converted content remain with you or the respective owners.

4. Limitation of Liability
To the extent permitted by applicable law, we shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in connection with your use of our website or services, even if we have been advised of the possibility of such damages. You agree to use our service at your own risk.

5. Modifications to the Service
We reserve the right to modify, suspend, or discontinue any aspect of our website or service at any time without prior notice or liability. We may also impose limits on certain features or restrict access to parts or all of our website without notice or liability.

6. Governing Law
These terms and conditions shall be governed by and construed in accordance with the laws of [Your Jurisdiction]. Any dispute arising out of or relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts in [NSW, Australia].

7. Changes to the Terms and Conditions
We reserve the right to update or modify these terms and conditions at any time. If we make any material changes, we will notify you by posting the revised terms on our website. Your continued use of our website after the changes are made will indicate your acceptance of the updated terms and conditions.

8. Contact Us
If you have any questions, concerns, or requests regarding these terms and conditions, please contact us at [info@thetoothlab.com.au].

By using our website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

◼︎ Smart Chat Disclaimer

1. Our website features a ChatGPT-powered chatbot designed to assist with general inquiries and provide information about our products and services, including crowns, implants, bridges, and dentures.

2. The advice and information provided by the chatbot are for general informational purposes only and should not be considered as professional dental advice or a substitute for consultation with a qualified dental professional.

3. While we strive to ensure the accuracy of the information, The Tooth Lab cannot guarantee its completeness or accuracy.

4. Users are encouraged to verify any information received from the chatbot with a dental professional before making any decisions or taking any action based on the chatbot's responses.

5. The Tooth Lab shall not be held liable for any actions taken or decisions made based on the information provided by the chatbot.